Shipping, returns, and general information
Shipping and handling Prices:
$0.00 - $149...................$39
$149.01 - $250..................$49
$250.01 - $500.................$69
$500.01 - $1,500.............$108
$1,500.01 - $2,500..........$199
The item(s) in your order will be made after it is received. Please allow up to 2 weeks to receive order.
We ship to all address throughout United States and Canada, including special addresses such as APO/FPO and P.O. Boxes.
All products shipped within the United States will be sent with UPS Ground Service. All products shipped within Canada will be shipped Canada Post Ground Service.
All deliveries are traceable, guaranteed to arrive and your parcel is fully insured by us.
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original condition within 30 days of receipt.
Returned items should be returned in original packaging with any enclosed documentation. We will issue a full refund of the product on receipt, excluding all shipping charges.
We must be notified of any damaged/broken items within 5 days of receipt via email or by phone. Photographs of the damaged item plus packaging materials must be supplied. All packaging materials must be kept for 12 business days. Our 30 day return policy applies to product returned in original unbroken condition.
Please note: The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you use a traceable shipping method. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please mail your package to any location listed on our “Contact” page
We accept Visa, MasterCard, American Express, and Discover, securely and easily with PayPal checkout.
Our glass goes through and intense and lengthy tempering process to ensure the strongest and most durable mouth-blown glass production. However, as a general precaution, we do not recommend our glassware for dishwasher use. Also, not recommended for hot items.
Every item will vary slightly in terms of shape and size - this is in fact a testament to the authenticity of hand-blown glass produced free of machines. Every piece is truly unique and one of a kind.